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Within the lifecycle of any product, a substantial portion of its value is derived following its initial sale to the customer, particularly within the high-tech hardware and capital goods environment. After-market service encompasses a broad range of activities from warranty management, service administration, parts inventory management, and parts transportation. Through its extensive work in the expedited and time-definite transportation management arena, Nextjet has developed a robust Service Parts Logistics (SPL) solution.
NEXTJET TECHNOLOGIES WHITE PAPER
Optimization and Synchronization of Service Parts Logistics Sourcing and Fulfillment 2002
To order this white paper, click here.
SERVICE PARTS LOGISTICS EXECUTION SYSTEM
The Nextjet SPL solution is well-suited both for in-house service management groups as well as logistics service providers charged with administering field service programs on behalf of OEM and operator clients.
Problems Addressed:
Inventory visibility
Field tech inbound part visibility
Premium transportation spend management
Service level agreement compliance
Benefits:
Determine the optimal sourcing point
Multi-source module queries inventory
status across multiple locations
Part pull from location with fastest delivery time and/or most cost-effective shipping costs
Minimize transportation spend while still meeting customer service level agreements
Consolidate multiple ground shipments
into single run
Avoid utilizing next-flight-out shipments when overnight yields comparable delivery time
Increase field tech utilization
Send Inbound part arrival visibility to
field tech and central dispatch through proactive notification
system
Facilitate precise coordination of tech and part arrival to repair site
Core Functionality:
Service Parts Logistics (SPL) designed
inventory/warehouse management applications
Transportation Management
