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LEVEL 1:
Description:
The problem causes no loss of service.
The result is a minor error, incorrect behavior, or a documentation error that does not impede the operation of a system.
LEVEL 2:
Description:
The problem causes a minor loss of service resulting in inconvenience, which may require a workaround to restore functionality.
LEVEL 3:
Description:
The problem causes a severe loss of service. No acceptable workaround is available; however, operation can continue in a restricted fashion.
LEVEL 4:
Description:
The problem causes complete loss of service. Work cannot reasonably continue, the operation is mission critical to the business and the situation is an emergency.
A Level 4 problem has one or more of the following characteristics:
Data corrupted
A critical function is not available
System hangs indefinitely, causing unacceptable or indefinite delays for resources or response
System crashes, and crashes repeatedly after restart attempts
Transportation Management
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