"The typical billion dollar company has over 5 different order management systems."
- The State of Order Management Applications, AMR Research, October 2002

Whether you are taking your first steps to electronic ordering or implementing a broader channel synchronization strategy to integrate web, EDI, phone, and fax orders, Nextjet provides a robust solution for multi-channel shipment order management to effectively manage all inventory and transportation aspects of an inbound or outbound order such as quotes, product parameters, returns, users, accounts, and rating. Clients turn to Nextjet to extend their CRM and Sales Order Management capabilities through accurate order promising as well as enhanced customer service.

CONFIGURABLE PROCESS COMPONENTS

Nextjet Order Management packages logistics and transportation business processes (or process components) that are designed to be quickly and easily configured through a graphical administrative interface to adapt the system to the unique aspects of your business. The comprehensive scope of the application suite supports a number of pre-packaged business processes such as:

• Express Quote
• Express Booking
• Order Groups (Multiple Origin-Multiple Destinations on one Sales Order)
• Inventory Status (Available-To-Promise, Capable-To-Promise)
• Back Orders
• Order Status/Shipment Tracking
• Order History
• Transportation and Logistics Component Pricing
• Credit Verification
• Returns

MULTI-CHANNEL INTEGRATION: ADAPTING TO CUSTOMER PREFERENCES

Research from the Gartner Group has shown that up to 65% of B2B transactions involve two or more channels before completion. For example, a customer may research a product online and complete the purchase over the phone. To address this, companies are implementing channel integration strategies to enable a coordinated and CRM/customer service strategy. The Nextjet Order Management system has been designed in a way that makes the customer order process seamless whether they pursue Web, Wireless, Call Center or Batch order entry and administration means.

The Nextjet Order Managment system is capable of representing the complexities associated with each of the order entry and administration dimensions as well as the integration services that interface with other systems, including ERP, CRM and financial systems.